GUEST PASSPORT PLATFORM
One Guest Passport across every touchpoint.
Identiq helps operators follow, understand, and act on the guest journey across PMS, ERP, CRM, ecommerce, mobile apps, websites, chatbots, and every system in between.
Built for teams that need the full guest story before the next moment is missed.
Built for operators who need one guest identity across every operational system.
Your guest exists everywhere. Your systems don't know it's the same person.
The PMS sees a reservation. The ecommerce store sees a purchase. The CRM sees a contact. The mobile app sees a session. The chatbot sees a question. None of them give operators one usable guest passport in real time.
Fragmented guest records
The same guest looks different in your PMS, CRM, ecommerce, app, website, and chatbot.
Manual follow-up
Teams lose time rebuilding the journey before they can take the next action.
Broken touchpoints
Disconnected systems turn service, personalization, and revenue into guesswork.
AI without a passport
AI can only help when it knows who the guest is, where they have been, and what they need next.
THE MISSING LAYER
Identiq turns scattered guest data into one passport.
Identiq sits between your systems and your guest experiences. It resolves identity across touchpoints, captures real-time events, and turns fragmented records into a living Guest Passport your teams and products can use immediately.
- Identify guests across every touchpoint
- Resolve Guest Passports in real time
- Stream behavior into one journey graph
- Activate service, marketing, product, and AI teams instantly
Layer 1
Operator systems
Layer 2
Identity resolution
Layer 3
Guest Passport
Layer 4
Activation
Three layers. One Guest Passport.
Identity layer
Recognize the same guest across systems, sessions, devices, and channels.
Journey layer
Capture bookings, visits, purchases, messages, and service moments as they happen.
Activation layer
Send live guest context to products, teams, agents, and growth systems.
Built like infrastructure. Designed for operators.
Guest Passport API
Resolve who the guest is across every operational system.
Touchpoint events
Capture bookings, visits, purchases, messages, app sessions, and support moments.
Live journey graph
Build a living guest passport, not another isolated record.
Memberships & relationships
Model households, passes, loyalty, groups, and brand relationships.
Composable by design
Connect PMS, ERP, CRM, ecommerce, apps, websites, chatbots, and data platforms.
AI-ready
Give copilots and agents the guest context they actually need.
What becomes possible when every guest has a passport
Personalization
Deliver relevant offers, messaging, and experiences based on the full guest journey.
Guest experience
Make websites, apps, booking flows, and on-site interactions feel like one connected journey.
Growth
Spot repeat visitors, high-intent guests, and expansion opportunities earlier.
AI
Power support agents, copilots, and intelligent workflows with live guest context.
Your guests leave clues everywhere. Identiq makes them usable.
Bookings, purchases, app sessions, website visits, chatbot questions, and support moments belong in one Guest Passport.
Start your Guest Passport layerStart with the passport. Expand across the journey.
Guest Passport
A composable module for connecting guest identity across the operator stack.
Touchpoints
A composable module for connecting guest identity across the operator stack.
Journey timeline
A composable module for connecting guest identity across the operator stack.
Activation
A composable module for connecting guest identity across the operator stack.
Coming next
Built to connect the tools operators already use
Identiq is built to fit inside PMS, ERP, CRM, ecommerce, mobile app, website, chatbot, and data stacks. Connect systems one by one, resolve guest identity, and stream live context into one composable model.
{
"source_guest_id": "pms_12831",
"guest_passport_id": "gp_84219",
"touchpoints": ["pms", "crm", "ecommerce", "mobile_app", "chatbot"],
"journey_status": "resolved",
"last_event": "booking_question_answered"
}Questions operators ask first
Give every guest a passport your teams can use.
Start with one operator workspace, one application, and one connected guest journey.